Our Training Videos, available 24 hours a day, 365 days per year, consist of a Sales Module, Service Module and a Managers Module.  (NOTE: Subscribers to the Sales Consultant Program will only have access to the Sales Module.  Subscribers to the Service Advisor Program will only have access to the Service Module.  Dealership Program subscribers will have access to ALL Modules.)  Each Module contains training videos dedicated to both Skill improvement and Process improvement.  The videos contain both lecture as well as role plays of the particular skill being played out with a customer.  For each training video we also provide you with Workbooks that can be downloaded, so you can take notes and follow along.  In addition, for each of the Sales and Service Training Videos we will provide Managers with a Leader’s Guide that can be downloaded and used at your weekly Sales or Service Meetings to reinforce the skills that are taught in the Training Videos.

Periodically we will release three new Video Training Segments, one for Sales Consultants, one for Service Advisors and one for Managers.  We decided to release the videos periodically to give Sales Consultants and Service Advisors time to review and learn the new process or skill before going on to another skill or process.  Several Sales, Service and Manager Videos are available right now so you can begin learning how to increase sales, gross profit and CSI.  All of our Training Videos are accessible through the Library page. 

CLICK HERE FOR LIST OF TRAINING TOPICS

Providing articles and commentary relevant to sales consultants and service advisors. 

A place where Sales Consultants can chat with one another, Service Advisors can chat with one another and Managers can chat with one another.

Where Doug communicates his thoughts on the auto industry and shares daily training tips and personal development ideas

The following seminars will be available at different locations throughout the year:

Customer Focused Selling Seminar – Training for Sales Consultants

Understanding the Service Process – Training for Service Consultants

Management Essentials – Training for Dealership Managers

Accessories: The Forgotten Profit Center Seminar

A list of industry best practices that will grow based on your feedback. 

Current In-Dealership Training Programs that are available:

        Sales Floor Coaching Program

        Service Lane Coaching Program

        How to set up an Automotive Accessory Department

        Customer-Centered Coaching Program to Improve CSI

        Custom Programs are also available

Call or Email us for more information and pricing on any of these In-Dealership Programs (info@wrightautopro.com or 201-819-7558)      

On our Products page you will find items available for sale that will assist Sales Consultants and Service Advisors in providing excellent customer service.